Privacy Policy

Effective date: September 25, 2026

Recovery Rentals LLC (“Recovery Rentals,” “we,” “us,” or “our”) rents Game Ready cold and compression therapy machines for at-home recovery. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit rentgameready.com, request a quote, place a rental order, use our customer portal, or communicate with us by phone, email, or text message.

1. Who We Are

Recovery Rentals LLC is a limited liability company located at 57 Elizabeth Rd, New Rochelle, NY 10804. We do business as “Recovery Rentals” and operate the website rentgameready.com and its related pages and customer portals.

2. Information We Collect

Information you give us

• Contact details — your name, email address, phone number, and shipping address.
• Rental details — your desired rental start date, rental length, the attachment you need, and any notes or questions you share with us.
• Payment information — processed by our third-party payment processor. We do not store your full card number on our own systems.
• Verification documents — a copy of a government-issued ID and your signed rental agreement, which we require before shipping rental equipment.
• Communications — the content of calls, emails, and text messages you exchange with our team.

Information collected automatically

When you visit our website we may automatically collect your IP address, browser type, device type, operating system, referring pages, pages viewed, and the dates and times of your visits, through cookies and similar technologies (see Section 6).

3. How We Use Your Information

• To prepare quotes and process, ship, track, and return your rental order.
• To communicate with you about your rental, including order confirmations, shipping and delivery updates, setup instructions, return reminders, receipts, and customer support.
• To verify your identity and protect our equipment.
• To send marketing communications when you have opted in to receive them.
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our Terms & Conditions and rental agreements.

5. How We Share Information

We do not sell, rent, or trade your personal information. We share it only as follows:

• Service providers that help us run our business, such as shipping carriers, payment processors, email and text messaging platforms, e-signature and document storage providers, and our customer management software. They may use your information only to perform services for us.
• Legal requirements — when required by law, subpoena, or court order, or to protect our rights, property, equipment, or safety.
• Business transfers — if Recovery Rentals is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your phone number and SMS opt-in consent are never shared with or sold to third parties or affiliates for their own marketing purposes.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and tracking pixels to keep our website working, understand how it is used, and measure the performance of our advertising. You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Payment details are handled by a PCI-compliant payment processor. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We keep your personal information for as long as needed to fulfill your rental, maintain business records, resolve disputes, and meet legal, tax, and accounting requirements. Verification documents are retained only as long as reasonably necessary for the rental.

9. Your Choices

• Text messages: reply STOP to any message to opt out.
• Marketing emails: use the unsubscribe link in any marketing email.
• Access, correction, or deletion: contact us using the details below to request a copy of your information, correct it, or ask us to delete it. We will respond within a reasonable time, subject to our legal record-keeping obligations.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Third-Party Websites

Our website may link to third-party websites, including the equipment manufacturer’s site and video hosting platforms. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

Questions about this Privacy Policy or your personal information? Reach us here:

Game Ready® is a registered trademark of its respective owner. Recovery Rentals LLC is an independent rental provider and is not affiliated with or endorsed by the manufacturer.